Our training courses consider the tiny aspects that ensure a beautiful customer experience
Client communication
Your service starts the moment a client contacts you. We help you achieve excellence at every customer touchpoint
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Our products and the techniques we teach help to ensure the tangible aspects of your treatments leave the client happy and impressed
Caring and attentive
It's important that you treat every client as an individual and recognise their needs. We ensure you can establish client needs before a treatment commences
Punctual and reliable
Being on time is important and when traffic delays happen, customers are more accpeting of this if you communicate with them
Quality Management
We have a system to ensure that quality service is recognsied and rewarded. Equally, this helps us to understand where improvements are needed
We constalntly look for ways to improve the customer experience
We encorage quality in every aspect of your work. This includes
- The products you use
- Youre knowledge of tgose prodcuts and their impact
- The science behind how skin reacts to treatment
- Giving you access to the independent studies that add credibility to your recommendations
We train and guide you in all the key areas that help you build an excellent reputation
Meet Our caring Team Members
